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Kivunoir
the Rwandan Red Bourbon Arabica. Kivu noir is rated amongst the top 1% of the world’s highest quality single estate coffees, for its quintessential richness of flavour, freshness and smooth texture.
Project Challenges & Outcomes
The challenge was to make Kivu Noir premium coffee reach more people while maintaining its fresh and exclusive taste. This led to an innovative solution in the form of a transparent supply chain, an intuitive e-commerce platform, and a global delivery network. This has made Kivu Noir one of the leading names in premium coffee thanks to increased customer satisfaction and better market reach.
Technical Problem
The conventional way of taking coffee to market is lengthy. Some coffees take years to reach the consumer, and hence they do not enjoy the full freshness and flavor. Kivu Noir required a solution to hasten this process so that the coffee enjoyed the best freshness. Moreover, they were required to cater to the global audience, offering flexible payment options and a seamless and intuitive online customer experience.
Solution Provided by Skyra Tech
The solution was an end-to-end electronic system intended to deliver Kivu Noir coffee efficiently while maintaining high quality.
The solution was an end-to-end electronic system intended to deliver Kivu Noir coffee efficiently while maintaining high quality. Key features encompass:
Supply fresh harvest-to-cup: a direct supply chain that ensures the coffee will reach the customer within one month, thus at its best flavor;
Online shopping platform: an easy, accessible, and user-friendly web store for browsing and ordering Kivu Noir coffee.
Global delivery network: An agreement by which the coffee will reach the customers around the globe.
Various modes of payment: Multiple modes of payment for various geographies.
Ease of navigation: A responsive and user-friendly interface that would allow for ease of navigation and shopping experience.
Impact
Business Impact
Kivu Noir has consolidated its position as the world’s leading provider of premium single-estate coffee, ensuring freshness and quality that no other supplier in the market could match. The company improved its operational efficiency, customer base, and brand loyalty.
User Impact
Kivu Noir makes available an extraordinary experience with unparalleled freshness, taste, and mouthfeel that coffee lovers worldwide would cherish. Convenience has just got redefined, as the platform is user-friendly, easily accessible worldwide, and also promises fast delivery.
